Ignite Tutoring ("we", "us", "our") is committed to protecting the privacy of every family we work with. This policy explains what personal information we collect, how we use it, and how we keep it safe, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

We may collect the following personal information:

• Parent or guardian name, phone number, and email address
• Child's first name, year level, and school
• Academic information relevant to tutoring (areas of need, school reports where provided)
• Session notes and progress records
• Payment information (processed securely; we do not store card details)

2. How We Collect It

We collect information directly from you when you:

• Submit an enquiry or booking request via our website or contact form
• Communicate with us by phone, text, or email
• Enrol your child in tutoring sessions

3. Why We Collect It

We use your information to:

• Provide and personalise tutoring services for your child
• Communicate with you about sessions, progress, and scheduling
• Process payments and maintain financial records
• Meet our legal obligations (including Working With Children and safeguarding requirements)

We will not use your information for any purpose that is unrelated to the above without your explicit consent.

4. Disclosure to Third Parties

We do not sell, rent, or trade your personal information. We may share it only where necessary:

• With payment processors to complete transactions
• With government or regulatory bodies if required by law

We will not share your child's information with any other party without your consent.

5. Storage & Security

Your information is stored securely. We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. When information is no longer needed, it is securely deleted.

Our website is a static site and does not use cookies or tracking technologies beyond standard web hosting logs.

6. Access & Correction

You have the right to access the personal information we hold about you or your child, and to request corrections if that information is inaccurate. To make a request, please contact us using the details below.

7. Children's Privacy

We take the privacy of children seriously. We collect only the minimum information necessary to provide tutoring services and do not share or publish any information about children without explicit parental consent.

8. Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page. Continued use of our services after any update constitutes acceptance of the revised policy.